Return and Exchange Policy

Customer Satisfaction is Our Priority

At Prince Aaban sports, we are committed to ensuring that our customers are 100% satisfied with their purchases. If you are not entirely happy with your product, we offer a straightforward and hassle-free return and exchange process.

Returns

Eligibility for Returns:

  • Items must be returned within 30 days of receipt.

  • Products should be in their original condition, unused, unwashed, and with all tags and packaging intact.

  • Customized or personalized items are non-returnable unless they arrive damaged or defective.

How to Initiate a Return:

  1. Contact Us: Reach out to  info@princeaabansports.com

  2. Approval: Once approved, we will provide you with a return shipping label and instructions.

  3. Return Shipping: Pack the item securely and send it back using the provided label.

  4. Refund: Upon receiving and inspecting the product, we will process your refund within 7-10 business days. Refunds will be credited back to your original payment method.

Return Shipping Costs:

  • If the return is due to our error (e.g., wrong or defective item), we will cover the shipping costs.

  • For all other returns, customers are responsible for return shipping costs.

Exchanges

Eligibility for Exchanges:

  • Items must be exchanged within 30 days of receipt.

  • Products should be in their original condition, unused, unwashed, and with all tags and packaging intact.

  • Customized or personalized items are non-exchangeable unless they arrive damaged or defective.

How to Initiate an Exchange:

  1. Contact Us: Inform us about your desired exchange at info@princeaabansports.com

  2. Approval: Once approved, we will guide you through the process.

  3. Exchange Shipping: Ship the original item back to us, and we will send the replacement item upon receiving the return.

Exchange Shipping Costs:

  • If the exchange is due to our error, we will cover all shipping costs.

  • For all other exchanges, customers are responsible for shipping costs.

Damaged or Defective Items

We take quality seriously and apologise for any inconvenience caused by damaged or defective items. If you receive a faulty product, please:

  1. Contact us within 7 days of receipt.

  2. Provide clear photos of the issue and your order details.

  3. We will promptly resolve the issue by offering a replacement, repair, or refund.

Important Notes

  • Sale items are non-refundable and non-exchangeable unless defective.

  • For hygiene reasons, certain items such as socks, undergarments, and padded helmets are non-returnable unless they arrive damaged.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us:

We appreciate your trust in Prince AAban Sports.